Frequently Asked Questions
Everything you need to know about your next favorite piece of jewelry.
What materials are used in Aurena Jewelry pieces?
We use high-quality materials including 18k gold vermeil, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish for every design.
How should I care for my jewelry to prevent tarnishing?
To maintain the brilliance of your jewelry, avoid contact with perfumes, lotions, and water. Store each piece in its original Aurena pouch in a cool, dry place.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn jewelry in its original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Do you offer a warranty on your products?
Yes, every Aurena Jewelry purchase is covered by a 12-month warranty that protects against manufacturing defects and craftsmanship issues.
Can I track my order once it has been placed?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.